* Shipping & Delivery
Our goal is to provide prompt shipping service. Most items are in stock and ship within 24 hours of order. For panel kits, please allow time for the warehouse to assemble components and notify the freight company. Kits typically ship within 2 business days. Transit times vary based on your location. Special order products from our IDC department may take as long as 6 to 8 weeks to custom fabricate and ship. We ship worldwide, please let us know your freight forwarding company, and we will provide you with a price for inland freight to your domestic port in the USA.
* Privacy & Security
AccessFloorSystems.com is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, billing address, shipping address if it differs from your billing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
How does AccessFloorSystems.com protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.
Will AccessFloorSystems.com disclose the information it collects to outside parties?
AccessFloorSystems.com does not sell, trade, or rent your personal information to others.
AccessFloorSystems.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of AccessFloorSystems.com , our users, or others.
Your Consent
By using our Web site, you consent to the collection and use of this information by AccessFloorSystems.com , Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
* Returns & Replacements
Material being returned must be authorized prior to return. You may request a Return Material Authorization number (RMA#) by email or telephone. This number MUST appear on all paperwork sent with the material being returned. Do not return material to the address listed on our website - we ship from remote locations and will advise you of the proper address when you contact us for your RMA #.
All materials being returned are subject to evaluation. The material must be in pristine condition, as we do not offer credit for any material that does not look factory fresh.
If our supplier feels this material has been kept in a clean dust free environment and can be sold as new, we will credit you for the material less a 25% restocking charge.
If our supplier feels this material cannot be sold as new, it will be your responsibility to pay for return freight back to your location or a disposal fee as designated by the supplier.
We do not offer returns on component pieces of kits purchased as part of a kit.
Return policy good for 30 days after material delivery.
* Ordering
Products can be ordered online via our website or by calling 1-985-898-0880
* Payment, Pricing & Promotions
Our terms are payment in advance. We accept Visa, MasterCard, American Express, Discover, PayPal, Google Checkout and Electronic Funds Transfer. We also accept mailed checks into our office. Open accounts or net terms are not available. We will be happy to provide you with an invoice for accounts payable processing if you chose to mail in a company check in advance.
* Viewing Orders
You can view your order status online by clicking "My Account" at the top of any screen on the website. There you will be able to view all of your recent orders, with the option to view older ones as well.
* Updating Account Information
You can update your account information by clicking "My Account" at the top of any screen on the website. There you will be given the option to change your password, shipping & billing address, and phone number.